Terms and Conditions

• Business name: Kryskin Beauty and Wellness Products Trading
• Address: Block 1 Lot 69, Navona, Barangay Lumbia, Cagayan de Oro City, Philippines
• DTI business name registration no.: 8464571
• BIR Taxpayer Identification No.: 325-387-000
• Phone: 09260048341
• Email: [email protected]

You must be at least 18 years old to order. We deliver only within the Philippines, to the areas our courier serves.

Kryskin products are food supplements. Each product page shows its ingredients and how to use it.

MAHALAGANG PAALALA: Ang mga Kryskin food supplement ay hindi gamot at hindi dapat gamiting panggamot sa anumang uri ng sakit. (Important reminder: Kryskin food supplements are not medicines and should not be used to treat any disease.) No approved therapeutic claims.

• Read the label before use and follow the serving size.
• Check the allergen information on the label. For example, Confidence and Awaken contain marine collagen.
• If you are pregnant or breastfeeding, take medicine, or have a medical condition, ask your doctor before use.
• Keep out of reach of children. Store as the label says.

Product pictures show the product as closely as we can. Colours on your screen may look slightly different.

Prices are in Philippine pesos. Kryskin is not VAT-registered, so no VAT is added: the price you see is the price you pay.

Shipping is free for every order, anywhere we deliver. If we ever charge a shipping fee, it will be shown in your order summary before you place your order.

The total shown on the "Place order" button is the total you pay. Our system checks every price again when you place the order. If a price or the shipping fee changed while you were at checkout, we do not take the order: we show you the new total, and you decide whether to place it.

If a price on the website is clearly wrong because of a mistake, we will tell you before your order ships, and you may cancel it or order at the correct price.

• Add products to your bag and go to checkout.
• Fill in your details and the delivery address, and choose how to pay.
• Tick that you have read the Privacy Notice and these Terms, and press "Place order".
• You get an order number that starts with KS-, a private link to follow your order, and an email saying we received it.

That email means we received your order. It does not yet mean we accept it. Your order is accepted when we confirm it, as the next section explains.

You may order up to 10 units of each product in one order. To stop fake orders, we may limit how many unconfirmed orders one email address or mobile number can have at a time, and we may refuse or cancel an order that looks fake or fraudulent.

For now we accept cash on delivery only. You pay the courier in cash when your order arrives. Cash on delivery is available for orders up to ₱3,000.

We do not take online payments yet. When we add them, we will update these terms first.

We issue a receipt (sales invoice) for every sale. Kryskin is not VAT-registered, and the receipt says so. If you need a copy, write to us with your order number.

We confirm every cash-on-delivery order by text or call to the mobile number you gave, before it ships. Please keep your phone with you after you order.

If an order is not confirmed within 48 hours after it was placed, it is cancelled automatically. The items go back on sale and you owe nothing. You are welcome to order again.

The courier we choose for your order delivers it. Usual delivery times: Metro Manila, 2 to 3 days; provinces, 3 to 7 days. These are estimates, not promises: weather, holidays and the courier's own delays can make a delivery late.

When your order ships, we email you the courier's name and the tracking number. Your order page shows each step.

Someone must be at the address to receive the parcel and pay the courier. Please check that the box is sealed and not damaged before you accept it. If it is damaged or looks opened, you may refuse it, or take a photo and tell us at once.

The products are yours, and the risk of loss passes to you, when the parcel is handed over at the delivery address.

If the courier cannot deliver after its tries, or the parcel is refused, it comes back to us and the order is marked as returned. Please order only when you are ready to receive and pay. We may decline cash-on-delivery orders from someone who refuses parcels many times without a reason.

You can cancel your order yourself, from your order page or your account, until it is handed to our warehouse for packing. Because you have not paid yet, nothing is owed. After that, please contact us, or see our Returns and refunds policy.

We may cancel an order if a product is out of stock, if we cannot confirm the order, if the price was clearly wrong, or if the order looks fake or fraudulent. We will tell you when we do.

If you open an account, keep access to your email address safe: anyone who can read your email can receive your sign-in codes. Tell us at once if you think someone else has used your account. You can sign out of every device from My account.

We may disable an account that is used for fake orders, fraud or misuse of the website.

Sale prices, voucher codes and free shipping offers are valid only between their start and end dates and under the conditions shown with them, such as a minimum order or a limit on uses. Where a promotion needs a government permit, its permit number is shown with it.

After your order is delivered, you may write a review of what you bought. Only customers with a delivered order can write one. We show a review with your first name and city only.

We never change the words of a review: we either show it or not. We do not show reviews that make health or medical claims, that are offensive, or that include personal information. Please do not write that a product treats or cures anything.

The Kryskin name, logo, pictures, animations and texts on this website belong to us. You may not copy or use them for business without our written permission.

Please do not try to break into the website, slip past the bot check, place orders with programs, or use the website to harm others. We may block anyone who does.

We are responsible for selling you products that are safe, as described and fit for use, as the Consumer Act requires. If something is wrong with your order, our Returns and refunds policy explains what we do.

We are not responsible for delays or failures caused by events we cannot control, such as typhoons, floods, earthquakes, outages or government orders. We will tell you as soon as we can if this affects your order.

Please contact us first at [email protected] or 09260048341, with your order number. We will do our best to fix the problem.

If we cannot settle it, you may bring your complaint to the Department of Trade and Industry (DTI Consumer Care Hotline: 1-DTI (1-384), [email protected]). For a concern about a product's safety, you may also report it to the Food and Drug Administration (FDA).

These terms are governed by the laws of the Philippines.

When we change these terms we change the date at the top of this page. Your order follows the terms that were shown when you placed it. That version is kept with your order.