Questions, answered.

Add a product to your bag, go to checkout, fill in your details and delivery address, tick that you have read the Privacy Notice and the Terms, and press "Place order". You do not need an account.

You get an order number that starts with KS-, a private link to follow your order, and an email saying we received it.

Not yet. The email only means we received your order. Before it ships, we confirm every order by text or call to the mobile number you gave, so please keep your phone with you.

If we cannot confirm your order within 48 hours, it is cancelled automatically. You owe nothing, and you are welcome to order again.

Yes. You can cancel it yourself from your order page or your account until it is handed to our warehouse for packing. You have not paid yet, so nothing is owed.

After that, write to us with your order number and we will help.

Up to 10 units of each product in one order.

No. You may order as a guest. With an account you can save up to 10 delivery addresses and see all your orders in one place.

There is no password to remember. You sign in with a 6-digit code that we email to you each time. The code works for 10 minutes.

Open "Track your order" at the bottom of any page. Enter your order number or tracking number, and the email or mobile number you used for the order. You can also use the private link in your confirmation email.

When your order ships, we email you the courier's name and the tracking number.

Please look in your spam or junk folder first. Our emails come from [email protected].

If it is not there, track your order with the order number you saw after checkout, or write to us at [email protected].

For now we accept cash on delivery only. You pay the courier in cash when your order arrives. We do not take online payments yet.

Cash on delivery is available for orders up to ₱3,000.

No. Shipping is free for every order, anywhere we deliver. Kryskin is not VAT-registered, so no VAT is added.

The total shown on the "Place order" button is the total you pay.

Yes. We issue a receipt (sales invoice) for every sale. Kryskin is not VAT-registered, and the receipt says so.

If you need a copy, write to [email protected] with your order number.

We deliver anywhere in the Philippines that our courier serves.

Usual delivery times: Metro Manila, 2 to 3 days; provinces, 3 to 7 days. These are estimates, not promises: weather, holidays and the courier's own delays can make a delivery late.

Someone must be at the address to receive the parcel and pay the courier. Before you pay, check that the box is sealed and not damaged.

If it is damaged or looks opened, you may refuse it and pay nothing. Or accept it, take photos of the box, and tell us the same day.

If the courier cannot deliver after its tries, or the parcel is refused, it comes back to us and the order is marked as returned. Please order only when you are ready to receive and pay.

We may decline cash-on-delivery orders from someone who refuses parcels many times without a reason.

Kryskin sells food supplements, such as Confidence (glutathione capsules) and Awaken (barley drops). Each product page shows its ingredients and how to use it.

Kryskin food supplements are not medicines and should not be used to treat any disease. No approved therapeutic claims.

Read the label before use and follow the serving size.

If you are pregnant or breastfeeding, take medicine, or have a medical condition, ask your doctor before use. Keep out of reach of children, and store as the label says.

Please check the allergen information on the label. For example, Confidence and Awaken contain marine collagen.

On the product label, together with the lot or batch number. Please check it when your parcel arrives.

We will replace it or refund it, as you prefer. We pay for sending the item back.

Please tell us as soon as you can, ideally within 7 days of delivery. Write to [email protected] with your order number, what is wrong, and photos of the item, the label showing the lot or batch number and the expiry date, and the box.

If you find a hidden defect later, contact us anyway: your rights under the Consumer Act still apply.

Yes, if it is unopened, its seal is unbroken, and you contact us within 7 days of delivery. You pay the cost of sending it back. When we receive it and check it, we refund the price of the product.

Because our products are taken by mouth, we cannot take back one that has been opened, unless it is wrong, damaged, defective or expired.

Because you pay in cash on delivery, we refund by bank transfer or e-wallet (such as GCash or Maya) to an account in the name of the person who placed the order. We will ask you for the account details.

We never ask for passwords, PINs or one-time codes.

We send the refund within 7 working days after we approve it, and we email you when it is sent.

Stop using it, see a doctor, and tell us. You may also report it to the Food and Drug Administration (FDA).

Write to [email protected], use "Tell us" at the bottom of any page, or chat with us on Messenger. We answer messages within 48 hours.

Please include your order number when your question is about an order.

Open My account and choose to delete it. We email you a code to confirm it is you. Then we erase your name, email and mobile number from the account, delete your saved addresses, and sign you out on every device.

Your past orders stay in our sales records, as the law requires.

We send news and offers only if you asked for them and confirmed. Every marketing email has a link to stop them. You can also stop them from your account, or by writing to us. Stopping them does not affect your orders.