Returns and refunds

You can cancel your order yourself from your order page or your account until it is handed to our warehouse for packing. You have not paid yet, so nothing is owed. After that, contact us and we will help.

Before you pay the courier, check that the box is sealed and not damaged. If it is damaged or looks opened, you may refuse it and you pay nothing. Or accept it, take photos of the box, and tell us the same day.

If you received a wrong item, an item that is damaged or defective, a missing item, or an item past its expiry date, we will replace it or refund it, as you prefer. We also refund the shipping fee for that order, and we pay for sending the item back.

Please tell us as soon as you can, ideally within 7 days of delivery. If you find a hidden defect later, contact us anyway: your rights under the Consumer Act still apply.

Send us:

• your order number (it starts with KS-);
• what is wrong;
• photos of the item, the label showing the lot or batch number and the expiry date, and the box.

If you feel unwell after using a product, stop using it, see a doctor, and tell us. You may also report it to the FDA.

Our products are taken by mouth, so for your safety and every customer's, we cannot take back a product that has been opened or whose seal is broken, unless it is wrong, damaged, defective or expired.

You may return a product you no longer want if it is unopened, its seal is unbroken, and you contact us within 7 days of delivery. You pay the cost of sending it back. When we receive it and check it, we refund the price of the product. The first shipping fee is not refunded.

• Contact us first at [email protected] or 09260048341 with your order number. Please do not send anything before we reply.
• We reply with the return address and the steps. For a wrong, damaged, defective or expired item, we arrange the pickup or pay for it.
• Pack the item safely, with its box and label.
• When we receive the item, we check it and tell you the result.

For a small damaged or defective item, we may ask only for photos and not need the item back.

A replacement is the same product, sent at no cost to you. If it is out of stock, we tell you and give you a refund instead.

Because you paid in cash on delivery, we refund by bank transfer or e-wallet (such as GCash or Maya) to an account in the name of the person who placed the order. We will ask you for the account details. We never ask for passwords, PINs or one-time codes.

We send the refund within 7 working days after we approve it, and we email you when it is sent. The amount is what you paid for the items concerned, plus the shipping fee when the problem was our fault.

When we add online payment, a refund will go back to the same payment method.

If a parcel comes back to us because it could not be delivered or was refused, the order is marked as returned. If you paid nothing, you owe nothing.

Write to [email protected] or call 09260048341, with your order number. If we cannot settle your concern, you may bring it to the Department of Trade and Industry (DTI Consumer Care Hotline: 1-DTI (1-384), [email protected]).